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The Story of Wateen’s Billing Screw Up!

It has been some time since I blogged. There are a couple of reasons for my absence and lack of posting. The most important one being: Wateen’s screw up!!

Wateen, the only WiMax operator in Pakistan, had been working quite well for me since I subscribed to their services at the start of this year, so much so that I had been all praise for it off and on amid a plethora of criticism against them. But all of that changed come 6th of September.

I was out of town from the eve of 5th September till the eve of 7th September (weekend). Upon my return, when I tried to get back on the virtual world from my home through Wateen, I started getting “User is Invalid” message. That marked the start of a 5 weeks period, during which I called their support center so many times and was only given complaint #’s after complaint #’s (with a few reassuring words) but without any solution.

The problem was: A humongous telephony bill that was laden with a three days spree of bogus calls amounting to a whopping 12000 rupees!!

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